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Dulux Promise
We promise our paint will give you the perfect colour with a uniform finish and the coverage stated, or we’ll replace it.
Perfect Colour
We recognise that choosing the perfect colour isn’t always easy. In the unlikely event that you don’t love the final colour, we will replace it under the Dulux Promise
Uniform Finish
When you paint a wall, you want a good finish. Our paints will give you an even uniform finish without patchiness
Coverage Stated
You can be confident in the covering power of our paints. Our paint will give the coverage stated in our product information.
How to claim
Step one
Contact AkzoNobel Customer Advice Centre within 6 months of purchase
duluxpromise@akzonobel.com
Post
AkzoNobel Customer Advice Centre, The AkzoNobel Building, Wexham Road, Slough, SL2 5DS
Step two
We will require the following via email or post.
- A clear copy of your itemised receipt or invoice showing the details of the selected product that you have purchased, the date of the purchase and the price paid for the selected product;
- A short description of the issue with the colour, the finish or the coverage stated on the selected product;
- The postcode of the address at which the selected product has been applied;
- A photograph of the wall(s) painted with the selected product;
- The batch number that is printed on the can;
- Your name and home address where you would like the voucher sent.
Step three
We will send a product voucher redeemable at participating retailers
Upon validation of the claim, a voucher for the replacement product will be sent to you by post within 28 days.
The voucher will be redeemable at participating retailers for 6 calendar months following the date of issue.
Email: duluxpromise@akzonobel.com
Call: 0333 222 7070 (Dulux Trade)
or 0333 222 7171 (Dulux)
Terms and conditions
Extraordinary as standard
We understand that decorating is about more than just paint on walls. It’s about making clients happy and doing a job you can be proud of.